Frequently Asked Questions
Everything you need to know about our artisanal treats.
How do you ensure the chocolate doesn't melt during shipping?
We use specialized thermal packaging and non-toxic cold packs for all orders during warmer months or when shipping to hot climates to ensure your chocolate arrives in perfect condition.
Do you offer vegan or dairy-free options?
Yes, we have a dedicated range of vegan dark chocolates and plant-based truffles. Please check the 'Vegan Collection' section on our website for full details.
What is the shelf life of your artisanal truffles?
Because we use fresh ingredients and no artificial preservatives, our truffles are best enjoyed within 3 to 4 weeks of delivery. Keep them in a cool, dry place between 15-18°C.
Can I customize a gift box with specific flavors?
Absolutely! Our 'Build Your Own Box' feature allows you to hand-select every piece in your 12 or 24-count assortment to create the perfect personalized gift.
Do your products contain nuts or allergens?
While many of our chocolates do not contain nuts, all of our products are manufactured in a facility that processes peanuts, tree nuts, milk, soy, and wheat.
What is your return policy for food items?
Due to the perishable nature of chocolate, we cannot accept returns. However, if your order arrives damaged or you are unsatisfied with the quality, please contact our support team within 48 hours for a replacement or refund.