Returns & Exchanges

Due to the perishable nature of our artisanal chocolates, we strive for perfection in every delivery; however, if your order arrives damaged or incorrect, we are committed to making it right.

Return Process

• 1.
  Contact Support

  Email our customer care team within 48 hours of delivery with your order number and clear photos of the issue.

• 2.
  Quality Review

  Our master chocolatiers will review the documentation to determine if the damage occurred during transit or temperature fluctuations.

• 3.
  Resolution Selection

  Once approved, you can choose between a full refund to your original payment method or a complimentary replacement shipment.

• 4.
  Disposal or Return

  For food safety reasons, we typically do not require the return of chocolate products; you will be advised if a return shipment is necessary.